Throughout our life and our careers, we form various habits that are incorporated into our daily routine and make us more productive and effective. What if you didn’t form those habits? What if today was day one […]
Time to Win
Better than AI
Most of us have seen or heard that AI (Artificial Intelligence) is going to take over everything, including most purchasing decisions. In simple terms, this means that decisions are being made by a machine or software that is programmed […]
You’re Wrong and I’m Right!
Last post I discussed giving simple answers to current and future customers and not trying to be the smartest person in the room. But what do you do when the customer is telling you […]
Simple Answers Are Best
Often in sales and in management, we feel like we’re supposed to have all the answers and effectively be the smartest person in the room. Although sometimes it is not conscious, […]
Objectives
Knowing your customers’ objectives might seem like a basic topic, it is not an easy concept to keep top of mind. At its core, objectives are the reason customer take […]
Internal Relationships Need Love
“People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” I often reference this famous quote by Maya […]
Notetaking
Has anyone ever had a waiter or waitress who is not writing down your order? Are you impressed? More importantly, do you care that they are memorizing your order and […]
Stop Shoulding Yourself
At the beginning of the pandemic and in an effort to keep our team close while we were working remotely, we offered virtual events called GKB After Dark. These events […]
Biggest Challenge
I started with Good Karma Brands in 2000. From 2000 until the eventual end of lockdown there will have been six significant events that had major impact on how customers see […]
