Receiving a Ticket

1. Fans who receive ticket invitations can claim the ticket and load it into the MLB Ballpark app.
2. The recipient will be notified directly by email or receive a link where they can claim tickets from the sender.
3. The recipient will arrive at a webpage to accept the ticket(s).
   1. This page will bring fans who have already downloaded the app directly in so they can retrieve their tickets.
   2. If the user does not already have the MLB Ballpark app and is using an iOS or Android device, they will be directed to download the app.
   3. If they are on a non-supported platform (e.g. Blackberry, Windows, PC), they can accept or reject the ticket via a web flow. Those fans can then access ticket(s) via the Club Ticket Provider Portal.
4. The sender and recipient will be notified by email when the transaction is complete.

Additionally, you may have been forwarded a ticket to a MLB account that has not yet completed email verification. By simply verifying your email, Ballpark will automatically accept any forwards that were in progress to that email.

More information is on MLB.com HERE

The Boston Marriott Copley Place is approximately 1 mile from Fenway Park.  For additional information, please check out our maps page which also includes a venue map.

Bags must be single-compartment and no larger than 12″x12″x6″. Backpacks, backpack-style purses, duffel bags, and other multi-compartment bags are NOT permitted. Exceptions will be made for diaper bags and bags containing essential medical equipment. To speed up the entry process, the Red Sox will continue to encourage the use of single-compartment clear bags for the 2025 season. Clear bags must also be no larger than 12″x12″x6″. Clear backpacks are not allowed.

Fans who arrive to an entry gate for a game with a non-permitted bag will have the option of storing their bag for a fee with a third-party locker company. This locker truck is located on top of the Lansdowne Garage across from Gate E.

Batting practice starts at 4pm and first pitch is 7:10pm.

Wear whatever’s comfy—golf gear or business casual. Shorts and polos are all good, especially since it’s gonna be a hot one!

If your flight is delayed or canceled and you need assistance, please call AMEX GBT at 669-210-8002.

If you happen to call outside of regular business hours, your call will automatically be forwarded to the after-hours support team, who will be able to assist you.